FREQUENTLY ASKED QUESTIONS
What do I need to start a website ?
You will need a domain name, or a dot com name.
That will be your web site name.
Also, it is important to have a rough idea on
what you would like your web site to look like,
and what type of content you will have on your
We can register your domain name for you, and
then discuss your ideas for your web site.
What are the costs of setting up a website ?
There are three costs involved in setting up a
Registering the domain name - $35/year
Building the site - Prices vary.
Monthly hosting - $25/month.
How long does it take to get a website on the
If we register your domain name, it takes
usually 2-3 days for the domain registry to
process your domain name, and have it ready for
publishing and the world to see.
If the domain name is registered elsewhere, it
may take an extra day or so to complete the
The building of the actual website can vary from
a few days to a few weeks, depending on the
How fast will my website content be updated
after I submit a change ?
Simple updates are usually handled very quickly,
sometimes even that same day, depending on the
day and time it is submitted.
Email is the best way to submit an update, but
you can also call or fax us in the case of any
In extreme cases, updates may take 24-48 hours
for us to get your information posted, depending
on the extent of the update.
Please indicate to us if your update is critical
or time sensitive.
- What if
my web site goes down ?
No machine is perfect, and yes from time to time
even the best sites go down for short periods of
time. This can be caused by power failures,
overloads, routine computer maintenance, and even the weather.
We monitor our web sites regularly, but if your
site is down, please notify us right away.
Normally the web site will be up and running
(Please note: if you are not hosting your web
site with us, then you must contact your hosting
company to resolve this issue.)
is a web hosting fee ?
Your web site and all of its contents are on a
computer which allows your customers to view and
have access to your site.
The web hosting fee covers the cost of
maintaining these computers and the use of the
- Do I
still pay a hosting fee even if I don't update
my web site ?
Yes you do. The monthly hosting fee is separate
from any updating or changing of your web
As long as your website is active and
accessible, the monthly fee still applies.
does IceHog charge more if I have my own web
It is faster and easier for us to start and
update web sites if you use IceHog as a web
If we use your web host, we must contact that
company to get the instructions on uploading to
It is usually more complicated and more time
consuming than if we hosted the site at IceHog.
IceHog do any E-Commerce sites ?
At this time we don't design E-Commerce sites.
Those are much more expensive and involved, so
we leave those to sites like Yahoo and such
which are set up to handle E-Commerce.
However, if one of our customers wanted to sell
one or two items on their web site, that is
something that could be arranged.
46 Longmeadow Road
Beverly, MA 01915
Phone: 978-578-4919 Fax: 1-888-424-3185